Track Your Order

Looking for an update on your Raising Hearts order? Use the secure order-status link in your confirmation email to view your order details and any available shipping information.

How to check your order

1. Find your Raising Hearts order confirmation or shipping confirmation email. Check your spam or junk folder if you can't see it.
2. Click the order-status link in the email, often labelled “View your order”.
3. Follow any prompts to verify your details. Have your order number and the email address or phone number used at checkout ready.
4. If tracking has been provided, follow the tracking link for the carrier's latest updates.

No tracking information?

Tracking is not available for every shipment. An order marked as fulfilled may still show “Confirmed” until the carrier reports that it is in transit. If no tracking number was provided, live shipping updates won't appear on the order-status page.

Need a hand?

If you can't find your confirmation email, can't access your order details, or need help with a shipped order that has no tracking updates, please contact us. Include your order number, if available, and the email address used at checkout so we can help locate your order.